Privacy Policy
Cent AI Technologies Private Limited ("us", "we", or "Cent AI", which also includes its affiliates) is the author and publisher of the internet resource www.centai.com and the mobile application "Cent AI" ("Website"). The Website as well as the software, services and applications provided by Cent AI (collectively referred to as the "Services" ).
This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users (as defined below) and End User (as defined below) (jointly and severally referred to as "you" or "Users"). Your use of the Services is subject to this Privacy Policy and our Terms of Use available at https://www.centai.in/conditions (the "Terms of Use"). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
"User" means any individual or entity who accesses, browses or registers on the Website including End User, business partners.
"End User" means a natural person who uses the Services provided by Cent AI including but not limited to book appointments, obtain health reports or any other ancillary services.
BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
1. WHY THIS PRIVACY POLICY?
This Privacy Policy is published in compliance with, inter alia:
i. Section 43A of the Information Technology Act, 2000;
ii. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPI Rules");
iii. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This Privacy Policy states the following:
i. The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
ii. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
iii. How and to whom Cent AI will disclose such information.
2. COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Cent AI. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
i. contact data (such as your email address and phone number);
ii. demographic data (such as your gender, your date of birth and your pin code);
iii. data regarding your usage of the Services and history of the appointments made by or with you through the use of Services;
iv. other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.
v. data shared by healthcare providers, laboratory service providers, and other providers of medical and medical-adjacent services pertaining to the Services availed by you.
The information collected from you by Cent AI may constitute 'personal information' or 'sensitive personal data or information' under the SPI Rules.
"Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define "Sensitive Personal Data or Information" of a person to mean personal information about that person relating to:
i. passwords;
ii. financial information such as bank accounts, credit and debit card details or other payment instrument details;
iii. physical, physiological and mental health condition;
iv. sexual orientation;
v. medical records and history;
vi. biometric information;
vii. information received by body corporate under lawful contract or otherwise;
viii. visitor details as provided at the time of registration or thereafter; and
ix. call data records.
Cent AI will be free to use, collect and disclose information that is freely available in the public domain without your consent.
3. PRIVACY STATEMENTS
3.1 ALL USERS NOTE:
This section applies to all users.
3.1.1 Accordingly, a condition of each User's use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Cent AI immediately.
3.1.2 All the information provided to Cent AI by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Cent AI may use certain information of yours, which has been designated as Personal Information or 'Sensitive Personal Data or Information' under the SPI Rules: (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Services, (e) debugging customer support related issues, (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. Cent AI also reserves the right to use information provided by or about the End-User for the following purposes:
i. Identifying You.
ii. Publishing such information on the Website.
iii. Contacting End User for offering new products or services.
iv. Contacting End User for taking product and Service feedback.
v. Analysing software usage patterns for improving product design and utility.
vi. Analysing anonymized practice information for commercial use.
vii. Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.
By accessing and using the Website and/or verifying your contact number with CentAI, You have explicitly consented to receive all above stated communications (through call, SMS, email or other digital and electronic means) from Cent AI and/or its authorized representatives, even if your contact number is registered under the DND / NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018. For this purpose, the required information may be shared with third-party service providers or any affiliates, group companies, and their authorized agents.
3.1.3 Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information' under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.
3.1.4 Cent AI does not control or endorse the content, messages or information found in any Services and, therefore, Cent AI specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Cent AI relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Cent AI relating to the same.
3.1.5 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through privacy@centai.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Cent AI has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Cent AI may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Cent AI will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
3.1.6 If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through support@centai.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Cent AI being unable to provide you with its Services or to terminate any existing relationship Cent AI may have with you.
3.1.7 If you wish to opt-out of receiving non-essential communications such as promotional and marketing related information regarding the Services, please send us an email at support@centai.com.
3.1.8 Cent AI may require the User to pay with a credit card, wire transfer or debit card for Services. Cent AI will collect such User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User's credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Cent AI provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
3.1.9 Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, Cent AI automatically receives the URL of the site from which anyone visits. Cent AI also receives the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using, email patterns, as well as the name of User's ISP. This information is used to analyze overall trends to help Cent AI improve its Service. The linkage between User's IP address and User's personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Cent AI may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
3.1.10 The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by Cent AI and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Cent AI may allow authorized third parties to place or recognize a unique cookie on the User's browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
3.1.11 A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments for the Services by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including Cent AI, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from Cent AI, is optional. Cent AI may, in future, include other optional requests for information from the User to help Cent AI to customize the Website to deliver personalized information to the User.
3.1.12 Cent AI does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Cent AI is not responsible or liable. Accordingly, Cent AI does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Cent AI guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Cent AI of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to the Website, you do this entirely at your own risk. Cent AI encourages the User to read the privacy policies of that website.
3.1.13 Cent AI maintains a strict "No-Spam" policy, which means that Cent AI does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.
3.1.14 Cent AI has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User's electronic devices through which the User avails the Services, Cent AI shall not be held liable for any loss whatsoever incurred by the User.
3.1.15 Cent AI implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Cent AI's business.
3.1.16 Cent AI takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Cent AI, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
3.2 END USER NOTE:
This section applies to all End User.
3.2.1 As part of the registration/application creation and submission process that is available to End User on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End User.
3.2.2 All the statements in this Privacy Policy apply to all End User, and all End User are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Cent AI, failing which they are required to leave the Cent AI immediately.
3.2.3 If you have inadvertently submitted any such information to Cent AI prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to privacy@centai.com, inquire whether Cent AI is in possession of your personal data, and you may also require Cent AI to delete and destroy all such information.
3.2.4 Cent AI may share your personal information or any other information with healthcare providers, laboratory service providers, and other providers of medical and medical adjacent services.
3.2.5 End User' personally identifiable information, which they choose to provide on the Website is used to help the End User describe/identify themselves. Other information that does not personally identify the End User as an individual, is collected by Cent AI from End User (such as, patterns of utilization described above) and is exclusively owned by Cent AI. Cent AI may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Cent AI reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
i. Analyzing software usage patterns for improving product design and utility.
ii. Analyzing such information for research and development of new technologies.
iii. Using analysis of such information in other commercial product offerings of Cent AI.
iv. Sharing analysis of such information with third parties for commercial use.
3.2.6 Cent AI will communicate with the End User through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End User can change their e-mail and contact preferences at any time by logging into their "Account" at www.centai.com and changing the account settings.
3.2.7 At times, Cent AI conducts a User survey to collect information about End User' preferences. These surveys are optional and if End User choose to respond, their responses will be kept anonymous. Similarly, Cent AI may offer contests to qualifying End User in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that Cent AI collects in the registration process and through surveys is used to help Cent AI improve its Services to meet the needs and preferences of End User.
3.2.8 Cent AI may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development.
3.2.9 All Cent AI employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End User' Personal Information or Sensitive Personal Data and Information. Cent AI has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which Cent AI transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
3.2.10 Cent AI may also disclose or transfer End User' personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a Cent AI corporation division or company. Any third party to which Cent AI transfers or sells its assets to will have the right to continue to use the personal and other information that End User provide to us, in accordance with the Terms of Use
3.2.11 To the extent necessary to provide End User with the Services, Cent AI may provide their Personal Information to third party contractors who work on behalf of or with Cent AI to provide End User with such Services, to help Cent AI communicate with End User or to maintain the Website or independent third party service providers to process payment instructions including providing a payment deferral facility to End User in relation to the Services. These third-party service providers have access to information needed to process payments, but may not use it for other purposes. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
4. CONFIDENTIALITY AND SECURITY
4.1 Your Personal Information is maintained by Cent AI in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Cent AI takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Cent AI's business.
4.2 No administrator at Cent AI will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Cent AI does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Cent AI by sending an email to support@centai.com You shall be liable to indemnify Cent AI due to any loss suffered by it due to such unauthorized use of your account and password.
4.3 Cent AI makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
4.4 Notwithstanding the above, Cent AI is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Cent AI shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Cent AI including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
5. CHANGE TO PRIVACY POLICY
Cent AI may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Cent AI treats User's personally identifiable information, or in the Privacy Policy itself, Cent AI will display a notice on the Website or sEnd User an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@centai.com to deactivate your account. Unless stated otherwise, Cent AI's current Privacy Policy applies to all information that Cent AI has about you and your account.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
6. ARTIFICIAL INTELLIGENCE FEATURES
Cent AI may use artificial intelligence (AI) technologies to power certain features of our Services, such as automated chat support, document summarization, or personalized nonclinical recommendations. These features are designed to improve your user experience and regularly tested for fairness and accuracy. When you interact with these features, Cent AI may collect and process information you provide to generate relevant outputs and improve our Services. Outputs generated by AI features are for informational purposes only and do not constitute medical advice.
7. CHILDREN UNDER THE AGE OF 18
Cent AI Website and Services are not for persons under the age of 18 (collectively, "Minors"). Cent AI strongly encourages parents and guardians to supervise the online activities of their Minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent Minors from disclosing their name, address, and other personally identifiable information online without parental permission. Should you become aware that we have collected Personal Information from a Minor, please contact us at privacy@centai.com
8. CONSENT TO THIS POLICY
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Cent AI using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.
9. ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this Privacy Policy or Cent AI's information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by Cent AI in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:
Name:
Address:
Email: privacy@centai.com