Cancellation & Refund Policy
CENT AI is committed to providing a seamless experience for users and maintains a flexible cancellation policy.
Cancellation Policy
- Cancellations will be accepted only if requested within 2-3 days of booking the service. However, cancellations may not be possible if the sample collection appointment has already been scheduled or the process has been initiated.
- Once a technician has been dispatched for sample collection, cancellations will not be entertained.
Refund Policy
- If a cancellation request is approved before the sample collection process begins, a full refund will be issued.
- In the event of service issues, such as failure to collect the sample due to operational errors on our part, users may be eligible for a refund or a rescheduled appointment.
- If the customer is dissatisfied with the service experience, they must report the issue to our customer service team within 2-3 days of the scheduled sample collection. Each request will be reviewed, and an appropriate resolution will be provided.
- Refunds, if approved, will be processed within 3-5 business days from the date of approval.
For any cancellations, refunds, or service-related concerns, please contact our support team:
Contact:
9901161006
Email:
support@centai.in